Feedback can be hard for school leaders to listen to. Not because we don’t value it, and usually not because we lack skill or goodwill. Feedback is hard because it summons things inside us that we would often rather keep at bay. Shame. Defensiveness. Anger. Self-doubt. The impulse to withdraw, explain, or regain control. As Douglas Stone and Sheila Heen remind us, “Feedback is not just information. It’s information about us, and that’s why it’s so hard to hear.” Feedback doe
