Experience Strategy for the future of schools
GETTING STARTED WITH EXPERIENCE STRATEGY
At [YELLOW CAR], we invite you to see your school through the lens of experience. We partner with school leaders and their teams to build and implement an Experience Strategy with bespoke tools and resources that will guide you every step of the way.
1. THE LIFECYCLE OF SCHOOL EXPERIENCE
Every aspect of our work as school leaders, educators, or members of an Advancement, Finance & HR, or Operations team, is integrally connected to the overall experience of a school; from the first moment a family visits a school website, through an admissions process, joining the school community, and ultimately leaving and becoming part of an alumni network.
Each part of this journey is important and each experience matters. We call this journey The Lifecycle of School Experience.
2. THE SCHOOL EXPERIENCE AUDIT
The School Experience Audit is a unique tool, designed to give insights on the extent to which you are intentionally designing the experience at different stages of the Lifecycle.
It is not an exhaustive or analytical tool, but does offer broader insight and encourages new data-informed conversations within your school. It can also be the basis for future strategic planning.
3. THE PERIODIC TABLE OF SCHOOL EXPERIENCE
The Periodic Table of School Experience has been especially designed to help us think about how families and other groups within our school experience it. And it helps us design better, more powerful, more impactful experiences that ensure your school not only stands out, but is building its brand and growing its reputation across competitive markets.
4. THE PLAN FOR IMPACT
Once you have determined where you want to reimagine the experience of school, we will take you through a process and help you articulate your objectives and the steps to get you to where you want to go.
The [YELLOW CAR] Plan for Impact is an easy-to-use implementation tool that allows you to track progress over time. It can also be used in conjunction with your school's existing strategic plans.
5. THE FELT EXPERIENCE INDICATOR
So you are starting to see your school through the lens of Experience Strategy and intentionally designing the experience of school for your families. But how do you know if it is having the desired impact?
At [YELLOW CAR], we believe that experiences must be measured. We have developed a framework called The Felt Experience Indicator that will help you measure the “felt experience” of families, students, and employees at every stage of the Lifecycle.
Everyone is on a journey.
Imagine that everyone in your school - students, parents, employees - is on a journey. We have broken down this journey into six stages and have called it the Lifecycle of School Experience.